Return & Refund Policy

Last updated: May 21, 2026

Taluna is committed to providing the best possible shopping experience for our customers. If for any reason you are not satisfied with your purchase, you can return it within the specified timeframe. Please read our return and refund policy below for details.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be a final sale or clearance item

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@taluna.shop. We will respond to your request within 1-2 business days with further instructions. Please ensure you provide your order number and reason for return in your initial email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5-7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary, and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your credit card company to ensure the refund wasn't processed. If you are still unable to locate the refund, please reach out to our support team for assistance.

Exchanges

We only offer exchanges for defective or damaged items. If you received an item that is damaged or defective, please contact our support team and we will provide instructions on how to proceed with an exchange. Please note that exchanges are subject to availability, and we reserve the right to offer a refund instead if the item is no longer in stock.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your tracking number, as we cannot be responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@taluna.shop. We're here to help and want to ensure you have a positive shopping experience with Taluna.